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Insurance Help Desk Professional

Have you ever tried calling a help desk and wished the person on the other end could actually provide the help you needed? 

The Insurance Help Desk Professional program trains students to be well-versed and knowledgeable in the insurance field so they are able to provide customers with an exceptional help desk experience. Students gain theory and practical experience in the areas of consultancy, customer service, front-line underwriting, quotations, claims, and agency management systems, which transfer to high growth career and entrepreneurial opportunities. The courses follow a remote synchronous learning model delivered by the National Association of Insurance Professionals (NAIP). Coursework prepares students to sit for Maryland state licensing exams in Property and Casualty and/or Life, Accident and Health specializations.

Program Overview

Upon completion of the course(s) students may sit for the Maryland State license exam in Property & Casualty Insurance and/or Life, Accident & Health Insurance.


A high school diploma is preferred, but not required.

Students must be at least 17.5 years of age and read English at a basic level.


National Association of Insurance Professionals (NAIP)


  • Insurance Help Desk Professional Certificate with Property and Casualty Specialization
  • Insurance Help Desk Professional Certificate with Life, Accident and Health Specialization

What can I do when I complete this program?

Upon successful completion of one or both of these courses, students may apply for employment in Claims & Policy Processing, Customer Service, Insurance Sales, and Personal Finance Advising. Students may apply clock hours to NAIP’s General Insurance Sales Associate Apprenticeship Program once accepted into the Apprenticeship Program. Contact Ron Harden with NAIP for information regarding the apprenticeship: 202.241.0356  |