Computer Support Technician | A+
Interested in computers, how they work, and tearing them apart? Do you like to problem solve and think creatively?
CompTIA® A+ certification is the starting point for an entry-level job as a Computer Support Technician, Help Desk Technician, or a Technical Support Specialist, and the beginning of a career in the high-demand IT field.
A+ Certification is an industry-wide, globally recognized credential for today’s Computer Support Technicians and Help Desk/End User Supporters. It is DoD 8570.01-M approved, marketable certification that organizations seek when hiring techs to support and maintain the work of end users and their workstations. A+ demonstrates comprehension of hardware, software, operating systems, system troubleshooting, technology repair, networking, mobility, security and operational procedures. The courses offered at Harford Community College provide a firm foundation of the knowledge, ability, and skills needed to get started in the IT field.
You have the choice between two options to complete this program.
CompTIA® A+ Certification upon successful completion of the industry exam
Computer Support Technician Badging (daytime program only)
A+ and Computer Support Technician
MON, WED, FRI
• 4 courses
• 2–3 labs per course
THU evening, SAT morning
• 2 courses
No prerequisites are required.
Due to the difficulty of this program, we recommend students be at least 18 years of age and have earned a GED® or high school diploma.
Required Courses for Each Program
A+* and Computer Support Technician
Computer Support Tech 1
- Hardware Lab
- DHCP & DNS Lab
- LAN Lab
Computer Support Tech 2
- Hypervisors & VM Lab
- Intro OS & IP Lab
- Peripherals & Connectivity Lab
Computer Support Tech 3
- OS Tools Lab
- Active Directory Lab
- Microsoft Exchange Lab
Computer Support Tech 4
- Command Prompt & Scripting Lab
- Documentation Lab
- Security Tools Lab
A+* (without Computer Support Technician)
PC Repair Level 1
PC Repair Level 2
* NOTE: In order to receive the CompTIA® A+ certification, you must pass two exams:
CompTIA® A+ 220-1101 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware, and network connectivity issues.
CompTIA® A+ 220-1102 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X, and Linux. It also addresses security, the
fundamentals of cloud computing, and operational procedures.
What can I do when I complete the program?
CompTIA® A+ certification is the starting point for a career in IT. Students who complete the program may continue to earn Network+ and Security+ certifications, pursue a credit Cyber Defense certificate or an Information Assurance and Cybersecurity degree, or begin working as PC Repair Tech.