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Computer Support Technician | A+

CompTIA logoInterested in computers, how they work, and tearing them apart? Do you like to problem solve and think creatively?

CompTIA® A+ certification is the starting point for an entry-level job as a Computer Support Technician, Help Desk Technician, or a Technical Support Specialist, and the beginning of a career in the high-demand IT field.

A+ Certification is an industry-wide, globally recognized credential for today’s Computer Support Technicians and Help Desk/End User Supporters. It is a marketable certification that organizations seek when hiring techs to support and maintain the work of end users and their workstations. A+ demonstrates comprehension of hardware, software, operating systems, system troubleshooting, technology repair, networking, mobility, security and operational procedures.​ The courses offered at Harford Community College provide a firm foundation of the knowledge, ability, and skills needed to get started in the IT field.

Program Overview

You have the choice between two options to complete this program.

CompTIA® A+ Certification
(upon successful completion of the industry exam) 
• 16 courses
• 120 hours to complete
DoD 8570.01-M approved


Daytime Program 
Meets every Monday, Wednesday and Friday

Evening & Weekend Program 
Meets Monday evenings and Saturday mornings


Must be at least 18 years of age and have a high school diploma or GED®.


Required Courses

  • Support Technician I
    • Hardware Lab
    • DHCP & DNS Lab
    • LAN Lab
  • Support Technician II
    • Hypervisors & VM Lab
    • Intro OS & IP Lab
    • Peripherals & Connectivity Lab
  • Support Technician III
    • OS Tools Lab
    • Active Directory Lab
    • Microsoft Exchange Lab
    • Security Tools Lab
  • Support Technician IV
    • Command Prompt & Scripting Lab
    • Documentation Lab

What can I do when I complete the program?

In order to receive CompTIA A+ certification, you must pass two exams. CompTIA A+ 220-1101 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware, and network connectivity issues. CompTIA A+ 220-1102 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X, and Linux. It also addresses security, the fundamentals of cloud computing, and operational procedures.

CompTIA A+ certification is the starting point for a career in IT. Students who complete the program may continue to earn Network+ and Security+ certifications, pursue a credit Cyber Defense certificate or an Information Assurance and Cybersecurity degree, or begin working as PC Repair Tech.