Computer Support Technician | A+
Interested in computers, how they work, and tearing them apart? Do you like to problem solve and think creatively?
CompTIA® A+ certification is the starting point for an entry-level job as a Computer Support Technician, Help Desk Technician, or a Technical Support Specialist, and the beginning of a career in the high-demand IT field.
A+ Certification is an industry-wide, globally recognized credential for today’s Computer Support Technicians and Help Desk/End User Supporters. It is a marketable certification that organizations seek when hiring techs to support and maintain the work of end users and their workstations. A+ demonstrates comprehension of hardware, software, operating systems, system troubleshooting, technology repair, networking, mobility, security and operational procedures. The courses offered at Harford Community College provide a firm foundation of the knowledge, ability, and skills needed to get started in the IT field.
Program Overview
You have the choice between two options to complete this program.
CREDENTIAL EARNED
CompTIA® A+ Certification
(upon successful completion of the industry exam)
• 16 courses
• 120 hours to complete
• DoD 8570.01-M approved
Daytime Program
Meets every Monday, Wednesday and Friday
Evening & Weekend Program
Meets Monday evenings and Saturday mornings
CONTACT
443.360.9122
LearnIT@harford.edu
REQUIREMENTS
Must be at least 18 years of age and have a high school diploma or GED®.
Required Courses
- Support Technician I
- Hardware Lab
- DHCP & DNS Lab
- LAN Lab
- Support Technician II
- Hypervisors & VM Lab
- Intro OS & IP Lab
- Peripherals & Connectivity Lab
- Support Technician III
- OS Tools Lab
- Active Directory Lab
- Microsoft Exchange Lab
- Security Tools Lab
- Support Technician IV
- Command Prompt & Scripting Lab
- Documentation Lab
What can I do when I complete the program?
In order to receive CompTIA A+ certification, you must pass two exams. CompTIA A+ 220-1101 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware, and network connectivity issues. CompTIA A+ 220-1102 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X, and Linux. It also addresses security, the fundamentals of cloud computing, and operational procedures.
CompTIA A+ certification is the starting point for a career in IT. Students who complete the program may continue to earn Network+ and Security+ certifications, pursue a credit Cyber Defense certificate or an Information Assurance and Cybersecurity degree, or begin working as PC Repair Tech.