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Troubleshooting If you are having technical
problems with Blackboard or your eLearning course content, please review
the information below. If you still have technical issues, contact the
eLearning Help Desk at 443-412-2256.
Pop-up BlockersBlackboard uses pop-up windows to
deliver certain course material such as quizzes, surveys, email and
chat. Pop-up blockers have gained popularity in the last year, with many
current versions of web browsers blocking pop-up windows by default,
some Internet Service Providers (ISPs) providing blockers, and toolbars
that block pop-ups.
While you are in Blackboard, you will need to disable any pop-up
blocking software you may have installed. Most blockers have a disable
feature, so you do not necessarily need to uninstall any software you
wish to use while visiting other internet sites.
Plugins
Some Blackboard courses use browser plug-ins.
To view portions of these sites, you may need one or more of the
plug-ins below. Browsers will generally automatically download any
plug-in required by a particular page.
For the latest plug-in information from Blackboard visit their site.
Java - Sun Microsystems
Run applications and applets that use Java technology
Java - Sun Microsystems
Run applications and applets that use Java
technology
Java is required for some Blackboard
components. Some Blackboard courses use Java
technology in course content.
To install this software:
- Click
Java - Get It Now. The
Download Java(TM) 2 Runtime Environment
page appears.
- Review and accept the License
Agreement.
- Select the appropriate download and
follow the online instructions.
Note: Alternate links for
Macintosh operating systems:
- For Mac OS X, download and install
the latest version of
Java for Mac OS X.
- For Mac OS 9 and earlier, download
and install the
MRJ 2.2.5
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PowerPoint Viewer
View PowerPoint presentations
Some Blackboard courses use PowerPoint presentation
software. If you don't have Microsoft Office, download the PowerPoint
viewer.
Word Viewer
View Word documents
Some Blackboard courses use Word document software. If you
don't have Microsoft Office, download the Word viewer.
Windows Media Player
Play video and audio
Some Blackboard courses use video or audio that can be
played with Windows Media Player.
RealPlayer
Play video and audio
Some Blackboard courses use video or audio that can be
played with RealPlayer.
QuickTime
View QuickTime video
Some Blackboard courses use Quicktime video.
Shockwave
Animation and interactive content
Macromedia Shockwave is used in some Blackboard courses for
interactive quizzes, animations, and activities.
Flash
Animation and interactive content
Macromedia Flash is used in some Blackboard courses for
interactive quizzes, animations, and activities.
Adobe Reader
View, navigate, and print Adobe PDF files across all
major computing platforms
Adobe PDF documents are used in some Blackboard courses and
websites.
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Student Life @ HCC
