Arena Policies

  • ADA/ACCESIBILITY - The APGFCU Arena is designed with accessible parking, power assisted doors, restrooms, concessions, water fountains, ATMs, and seating areas. Please contact the Ticket Office for more information.
  • ADA TICKET FRAUD - Ticket fraud includes, but is not limited to, the misrepresentation of a disability. Harford Community College reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets, or ejection.
  • ANIMALS - Animals are not permitted inside APGFCU Arena, with the exception of service animals and service animals in training for guests with disabilities. Please refer to PROHIBITED ITEMS for more information.
  • APGFCU EVENT STAFF - APGFCU Event Staff are focused on guest relations and will work throughout APGFCU Arena during selected events. The staff is trained to conduct Arena security, usher services, crowd control and, of course, sportsmanship in the stands. Harford Community College promotes an atmosphere where all guests interact in a positive, thoughtful and friendly way. APGFCU Event Staff will be positioned strategically throughout the Arena to welcome fans and provide assistance in helping all of our guests have the most enjoyable experience possible. APGFCU Event Staff will be wearing credentials and distinguishable shirts so they may be readily identified.
  • APPAREL - See MERCHANDISE
  • ATMs - An APG Federal Credit Union automated teller machine (ATM) is located on the main level by Section P on the east side of APGFCU Arena.
  • BAG SEARCH - All bags are subject to search upon entry and are subject to additional searches within the arena. Backpacks and bags larger than 8" x 11" x 12" are prohibited. Please refer to PROHIBITED ITEMS for more information.
  • BANNERS, SIGNS, & FLAGS - All signage must be handheld, event-related, in good taste, and cannot obstruct another guest's view. Signage may not contain commercial messages, logos, or political endorsements and may not be hung on the Arena structure. Signs or flags on sticks or poles are not permitted. Management reserves the right to confiscate signs that are in violation of Arena policy.
  • BROADCASTS - Television and radio broadcast information is available at Harford Athletics.
  • CAMERAS - Camera use is event-specific and may be prohibited. Please contact Arena General Manager for event information. If camera use is permitted, still cameras may be used provided that their use does not interfere with other guests' ability to enjoy the game day experience. However, flash photography is not permitted as it may disrupt play. The use of video cameras is prohibited and these items will not be permitted inside of APGFCU Arena. Please refer to PROHIBITED ITEMS for more information. 
  • CELLULAR PHONES - The use of cellular phones is permitted inside of APGFCU Arena provided that their use does not interfere with other guests' ability to enjoy the game day experience. We encourage you to be considerate of those around you.
  • CHILDREN'S TICKET POLICY - Children two (2) years of age and under do not need a ticket to enter APGFCU Arena. Children must be seated on a parent or guardian's lap and not interfere with the sightlines of other guests. You may not leave a child for whom you are responsible (ages 12 and under) unattended at any time.
  • CODE OF CONDUCT - See ZERO TOLERANCE SPECTATOR CODE OF CONDUCT. 
  • COMPLIMENTS, COMPLAINTS, & COMMENTS - Guests with a compliment, complaint, or comment may share it with Event Staff. Written feedback may be shared with the Arena General Manager. 
  • CONCESSIONS - Concessions are available throughout APGFCU Arena on the main level by the entrance to APGFCU Arena and at kiosks located along the East Concourse. For your convenience, all concession stands at APGFCU Arena accept MasterCard, Visa, American Express, and Discover.
  • CORPORATE SPONSORSHIPS - For information regarding corporate sponsorships, please contact the Arena General Manager.
  • DIRECTIONSDirections to and from APGFCU Arena.
  • DISABLED GUEST ENTRANCE - Entrance for guests with a disability is available at the main entrance on the west side of the Arena.
  • DISABLED GUEST PARKING - Parking for guests with a disability are available at all Harford Community College parking lots. Additional information is available on the HCC Public Safety parking information page
  • DISABLED GUEST RESTROOMS - All restrooms in the APGFCU Arena are ADA compliant and accessible to our guests with disabilities. 
  • DISABLED GUEST SEATING - Disabled seating is available throughout APGFCU Arena. Patrons requiring special seating arrangements must contact the Ticket Office one week prior to the event to purchase tickets. 
  • ELEVATOR - The elevator is located on the north side of APGFCU Arena and provides access to the Arena Floor Level.
  • EMERGENCIES - Should you need immediate assistance, please notify the nearest event staff personnel. In the event of a serious emergency, all event staff personnel and Harford County emergency response agencies are ready to assist all guests, including guests with a disability. Pertinent information regarding the emergency situation and evacuation procedures (if necessary) will be provided over the public address system.
  • ENTRANCE - The entrance to APGFCU Arena is located on the west side of the building, facing Thomas Run Road.
  • FIRST AID - Patrons requiring first aid should contact the nearest Event Staff personnel for assistance.
  • GATE OPENING TIMES - APGFCU Arena gates open depending on the event. HCC Athletic events have a gate opening of 1 hour prior to the event starting time. Gate opening times for all other events taking place at the APGFCU Arena are determined on an individual basis. Please check the Arena website by clicking HERE for more information by event.
  • GROUP TICKETS - Group tickets and seating may be available for certain events at APGFCU Arena. Contact the Ticket Office at 443-412-2211 or www.Tickets.Harford.Edu. For Varsity Athletic group ticket information, please call 443-412-2591.
  • LOST & FOUND - Lost items may be turned-in to any event staff personnel. All items will be sent to HCC Public Safey Lost and Found (443-412-2153). Items lost at events are held in a secured area for 30 days and are disposed of or donated to an appropriate charitable organization.
  • LOST CHILDREN & GUESTS - Lost children and guests should be taken to the nearest Event Staff member. Parents looking for a lost child should contact the nearest Event Staff member and proceed to the Concession Stand. 
  • LOST OR STOLEN TICKETS - See TICKET REPLACEMENT POLICY.
  • MASCOT APPEARANCES - Guests have the opportunity to book The Fighting Owl for appearances at a birthday party, company party, grand opening, or other function. For more information on having The Fighting Owl appear at your events, please call 443-412-2226.
  • MEDIA ENTRANCE - The entrance for the media is located at the Main Entrance. Upon entering, bags may be inspected and tagged accordingly.
  • MEDIA WILL CALL - Media Will Call is located at the Arena Ticket Office at the main entrance on the west side of the  APGFCU Arena. Identification is required to pick up tickets left at the Media Will Call desk.
  • MERCHANDISE - During events at the APGFCU Arena, merchandise is available at the kiosk located on the Arena concourse. For convenient online shopping, visit us online by clicking HERE.
  • NATIONAL ANTHEM - Guests interested in performing the national anthem before an event at the APGFCU Arena should send a demo tape (audio or video) with a return address and phone number to:

    Harford Community College
    Arena General Manager
    401 Thomas Run Road
    Bel Air, MD 21015
    Or contact us directly at 443-412-2570 for further information.

     

  • ON-COURT ACCESS - Only authorized and properly credentialed personnel will be permitted on the APGFCU Arena floor before, during, or after a game. Any unauthorized person going onto the floor will be removed from the arena and subject to arrest.
  • PARKING - Parking areas for events at the APGFCU Arena are located on the Harford Community College Campus. A parking map is available.
  • PROHIBITED ITEMS - Harford Community College promotes good sportsmanship by student-athletes, coaches, and spectators. We request your cooperation by supporting the participants and officials in a positive manner. Profanity, racial or sexist comments, or other intimidating actions directed at officials, student-athletes, coaches, or team representatives will not be tolerated and are grounds for removal from the site of competition. Out of concern for the safety of our guests and employees, the following are prohibited: 
    • Alcoholic Beverages
    • Animals (except service animals to aid guests with disabilities)
    • Artificial Noisemakers
    • Backpacks / Bags over 8" x 11" x 12"
    • Bottles, cans, or other beverage containers
    • Coolers
    • Dangerous or Disruptive Behavior
    • Fireworks / firearms
    • Food or drink of any kind*
    • Illegal Substance
    • Laser pointers
    • Offensive Signage / Apparel
    • Pets
    • Re-Entry
    • Resale of tickets
    • Sign Poles or Sign Sticks
    • Skateboards / Bicycles
    • Soliciting / Loitering / Trespassing
    • Strollers
    • Throwing objects
    • Tobacco of any kind
    • Trespassing, soliciting, peddling, and loitering
    • Video cameras
    • Weapons

*Exceptions will be made for those with medical requirements and/or special needs.

All persons and/or their belongings are subject to search. Guests are encouraged to return unauthorized items to their vehicles. Harford Community College cannot safeguard items which are not permitted into the Arena. Violators of the rules, or any state, county, or city laws will be refused admission or asked to leave. This policy is in effect for all guests who visit the APGFCU Arena.

  • PROMOTIONS - A complete schedule of promotions, including give-away items, is available by contacting HCC Athletics. Promotional items have individual restrictions and give-away dates are subject to change without prior notice. Please remember that a game ticket does not ensure or entitle the holder to a promotional item on that date, and that only one item will be distributed per person. Please be considerate of other guests by taking only one promotional item.
  • PUBLIC ADDRESS - No appeals will be made over the public address system except under extraordinary circumstances. Requests of an emergency nature should be addressed to the nearest event staff personnel.
  • QUESTIONS - Questions not answered in this A-Z information guide may be directed to the Arena General Manager. 
  • RADIOS & TELEVISIONS - Handheld radios, music devices and televisions are permitted inside of APGFCU Arena as long as they are not larger than 8" x 11" x 12" and do not distract from the enjoyment of other guests. For the comfort of those seated around you, headphones are required.
  • RECYCLING - Harford Community College is an advocate of recycling. Please use the recycling containers conveniently located throughout the APGFCU Arena.
  • RE-ENTRY - Guests may not exit and re-enter the arena using the same ticket. However, in case of an emergency, exceptions may be made. Please see Arena Event Staff for infomation.
  • RENTAL INFORMATION - Information on renting APGFCU Arena or any part of the arena, including the Susquehanna Center, can be obtained by contacting the Arena General Manager.
  • RESTROOMS - Men’s and Women’s restrooms are located on the Main Concourse as well as on the Floor Level of APGFCU Arena. All restrooms are accessible to guests with disabilities. Please note that due to artist/performer safety, floor level restrooms may be closed during certain events. 
  • SCHEDULES - Schedules for all 14 Harford varsity teams are available. Pocket schedules are available at the Ticket Office on game days.
  • SEASON TICKETS - Season tickets may be available for certain events. Please contact the Ticket Office at 443-412-2211.
  • SEATING DIAGRAM - For a seating diagram of APGFCU Arena, please visit Tickets.Harford.Edu.
  • SMOKING - Harford Community College has a zero tolerance tobacco policy. Tobacco products are not permitted to be used while on College property.
  • SOUVENIRS - See MERCHANDISE.
  • STAIRWELLS - Stairwells are located on the northeast, northwest and southwest sides of the Arena; more specifically, behind Sections E,  J and P. Stairwells allow ingress and egress between the Concourse and Floor levels of the Arena.
  • STUDENT SEATING - A special section for HCC Students is located behind the East basket in Sections Q, R and S, allowing for great seating and a unique home court advantage for our athletic teams. 
  • TICKETS - The Ticket Office is located on the west side of APGFCU Arena at the main entrance. For ticket information, please contact the Ticket Office at 443-412-2211, or www.Tickets.Harford.Edu.
  • TICKET REPLACEMENT POLICY - For information on replacing lost or stolen tickets to an event at APGFCU Arena, please contact the Ticket Office at 443-412-2211. 
  • TICKET RESALE - The resale of tickets on College property or the  APGFCU Arena is strictly prohibited. Failure to comply with this policy may result in arrest or other disciplinary actions.
  • TOURS OF APGFCU ARENA - Private tours of APGFCU Arena can be scheduled. Guests are encouraged to call the APGFCU Arena General Manager at 443-412-2570 for more information.
  • VIDEO CAMERAS - Video cameras are not permitted inside of APGFCU Arena and no storage of these items will be provided for guests. Pleases refer to PROHIBITED ITEMS.
  • WEBSITE - Please visit Harford Athletics for the latest information on Harford's Athletic Department. And please visit Harford Community College for additional College information.
  • WILL CALL - General will call for events at the APGFCU Arena is located at the Ticket Office located outside of the main entrance to the APGFCU Arena. Identification is required to pick up tickets left at Will Call.
  • ZERO TOLERANCE SPECTATOR CODE OF CONDUCT - Please behave responsibly at all games. Threatening physical actions, throwing objects of any type, and disorderly or disruptive conduct will result in immediate removal and denial of access to future events. Games should be safe and fun for all


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