What is ITIL Foundation Prep?
The IT Infrastructure Libraryģ (ITIL) is the most widely accepted approach
to IT service management in the world.
ITIL provides best practices, drawn from both the public and private sectors
internationally. The ITIL Version 3 (V3) Qualifications scheme provides
four levels of certification. ITIL Foundation level is the entry level for
the scheme and upon successful completion of the ITIL Foundation Certificate
in IT Service Management a candidate becomes eligible to take further V3
certifications within the scheme.
Why should I get certified?
Information technology is the cornerstone of today's
highly demanding and competitive business world. As an IT professional,
you face the daily challenge of providing reliable, consistent and
affordable IT services in a constantly changing performance-driven
environment. Prove your knowledge and join over one million certified IT
Where do I get a job? Will you provide assistance?
Harford Community College offers counseling and assistance in your
job search. Advisors are available to help current students and
graduates with resume development and interview skills. Visit the
Academic Advising and Transfer
Services website or contact them at 443-412-2301.
How long is the ITIL Foundation Prep program? What will I learn?
The ITIL Foundation Prep program consists of one 4-day
intense training course. Students
will receive an introduction to the lifecycle of managing IT services.
Students will learn five core disciplines of ITIL best practices. The
five disciplines represented in this course are service strategy,
service design, service transition, service operations, and continual
service improvement. These disciplines represent a service lifecycle
framework that further enhances alignment to the business while
demonstrating business value and ROI, and enabling IT to solve specific
Linux+ Exam Requirements and Certificate
Certification is awarded for
successful completion of the examination, and not for completion of
preparation courses. For more information on
the exam, visit
What are the Prerequisites?
Familiarity with IT terminology and IT-related work experience are
Iím still not sure the computer field is for me. What should I do?
Attend Computer Information Session held at the beginning of
Fall Semester on the Harford Community College Campus. Itís free to the
public. Computer training instructors will be there to speak with you
and help select the programs appropriate for you.
How much will this cost?
See specific course listings and About Certification
Tests for fees.
ITIL Foundation Prep is not approved for Veteranís Administration Educational
benefits. For tuition assistance or loan deferment information, please
contact Finance and Accounting at 443-412-2207. For Presidential
Scholarship information, please contact Toni Mitchell at
For additional information, contact Pam Karwowski at 443-360-9108 or email