The IT Infrastructure Library® (ITIL) is the most widely accepted approach
to IT service management in the world.
ITIL provides best practices, drawn from both the public and private sectors
internationally. The ITIL Version 3 (V3) Qualifications scheme provides
four levels of certification. ITIL Foundation level is the entry level for
the scheme and upon successful completion of the ITIL Foundation Certificate
in IT Service Management a candidate becomes eligible to take further V3
certifications within the scheme.
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