FAQ

This page contains answers to the most frequently asked questions.


Question:

Should I use Owlnet or SOLAR?

Answer:

If you are a non-credit student you must use SOLAR.  If you are a credit student that has attended in 2007 or later, you should use OwlNet. SOLAR is used for credit students who last attended prior to 2007 and all non-credit students.


Question:

Does my OwlNet username and password work for my email account?

Answer:

After you set-up your account, your OwlNet username and password is the same for your Owlmail, and network accounts. If you need to access your SOLAR account, which uses a different security system with a different user name and password, please contact Registration and Records.


Question:

What is my email and network username?

Answer:

Your username depends on when you were first registered for classes. If you registered for your first class in the Summer 2008 semester, then your username is made up of the first character of your first name, followed by your entire last name, followed by a number. The number is different for each student with similar first and last names (Example: Joe Smith could be jsmith5). Unfortunately the number is impossible to predict, so you will need to refer to your admissions letter to get your exact account name.  If you registered for your first class at HCC before the Summer 2008 semester, then your username is made up of the first character of your first name followed by the first two characters of your last name, then by your birth month and day with two digits each, followed by the letter "a". For example, if your name was Joe Smith and your birthday was 01/03/1980, then your username would be JSm0103a. Please note: in the event that multiple students have the same usernames the additional accounts will have letters other than a on the end to distinguish the accounts (ex. JSm0103b ).


Question:

What is my email address?

Answer:

Your email address starts with your username, and ends with @owlmail.harford.edu. For example, if your username is jsmith5 then your email address will be jsmith5@owlmail.harford.edu


Question:

The very first time I log in, what is my email and network password?

Answer:

This depends on your account username. If your username uses the format: jsmith5, your password is your 6-digit birthdate: mmddyy  If your username uses the format: jsm0103a, your password will be the last six digits of your social security number.


Question:

How do I set up my email and network account?

Answer:

Use the Account Setup Wizard to guide you through the steps of account creation. Once you have gone through this process you will be able to use your account to log into OwlNet and the HCC network.


Question:

I have forgotten my email and network password. How do I reset it?

Answer:

If you created a security question when you set up your account, you can reset it using the Reset Password page. If you can successfully answer the security question, you will be able to reset your password online. However, if you did not set up your security question, or if you have forgotten the answer to your security question, then you will have to contact the Help Desk Action Line (443-412-2477).


Question:

If I am having trouble, how can I get assistance?

Answer:

You can contact the Help Desk Action Line via telephone (443-412-2477), or you can also email helpdesk@harford.edu.


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