Technology @ HCC

Computing & Technology Services (CTS) provides technology support in Internet services, networking, telecommunications, microcomputer hardware and software support for all academic and administrative computer users on campus. 

Technical Support

If your computer keyboard malfunctions, or your hard drive crashes, chances are the help desk will send a CTS technician to take care of you. CTS technicians install software, upgrade computers, troubleshoot hardware and software problems and can offer some software applications support. If you need a CTS technician to look at your computer, fill out a Track IT! work order request.

Troubleshooting

The Computing & Technology Services site will maintain an index of fix-it-yourself topics covering a broad range of technically related issues. Questions ranging from your browser to GroupWise errors are addressed in this helpful online reference.  Before calling the Help Desk Action Line, please click here to consult this index and you may be able to solve the problem on your own.

Campus Help Desk (Help Line)

Help is available by filling out a Campus Work Order Request or by calling the help line at 443-412-2000, extension 2477. Individuals can open their own Work Order Requests by clicking on the WORK ORDER REQUEST icon which is installed on every academic and administrative desktop. Simply double click on the icon and enter details of your request and work requirements. See Helpdesk for more details.

Classroom and Lab Support Services

CTS provides technical support for the technology involved in the classroom and computer lab environment.

CTS lab technicians maintain classroom Internet connectivity, teaching station computer hardware and software. CTS technicians maintain over 1000 academic computers in 25 lab/classrooms in 19 buildings.

A complete list of classrooms, lab technology, and software can be found here.

Telecommunications Services

Telecommunications Services maintains all campus telephones, pay phones and the campus private branch exchange (PBX). They are also responsible for adding, moving and changing telephones and telephone services on campus. Departments and divisions are billed for telecommunications services through the INFOCALL CALL ACCOUNTING SYSTEM. For more information, see Telecommunications. Click here for more information.

For online assistance with those problems or questions that just can't wait,
call 443-412-2000, ext 2477 for assistance.